Refund policy
Last updated / Última actualización: May 2026
No Refunds or Exchanges / Sin Reembolsos ni Cambios
All sales are final. We do not accept returns or exchanges on hair extensions once the package has been opened, for hygiene reasons.
Todas las ventas son finales. No aceptamos devoluciones ni cambios en extensiones de cabello una vez que el empaque ha sido abierto, por razones de higiene.
Non-Refundable Services / Servicios No Reembolsables
Booking deposits are non-refundable. Completed services are not eligible for refunds. If you are unsatisfied with your service, please communicate this before leaving the salon.
Los depósitos de reserva no son reembolsables. Los servicios completados no son elegibles para reembolso. Si no estás satisfecha con tu servicio, comunícalo antes de salir del salón.
Damaged or Defective Product / Producto Dañado o Defectuoso
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Each case will be reviewed individually.
Si tu pedido llega dañado o defectuoso, contáctanos dentro de las 48 horas posteriores a la entrega. Evaluaremos cada caso individualmente.
Special hair orders (custom lengths, colors, or quantities) are non-refundable if the appointment is cancelled with less than 48 hours notice, as the hair was prepared specifically for you.
¿Preguntas? / Questions about your order?
store@gigi-joyce.com · WhatsApp: (754) 802-7788